Terugbetalingsbeleid

Returns & Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Conditions

To be eligible for a return, your item must be:

  • In the same condition as received

  • Unworn or unused

  • With tags and in the original packaging

  • Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at info@proseriesgo.com.
Returns must be sent to the following address:

Alicantepad 6, 3067 WB Rotterdam, Netherlands

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.
⚠️ Items sent back without prior return authorization will not be accepted.

For any questions regarding returns, contact us at info@proseriesgo.com.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

Some items are non-returnable, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you’re unsure about your item, feel free to contact us.

Exchanges

We do not offer direct exchanges.
If you want a different item, return the original one, and once approved, place a new order.

EU 14-Day Cooling-Off Period

If your order was shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Items must still meet the return conditions above.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, contact us at info@proseriesgo.com.