We're here to help

Have a question? Need help with your order? You’re in the right place.
Check our FAQs below or reach out to us directly — we’ll respond as quickly as possible.

📦 Shipping & Delivery

We ship across Europe and worldwide. Orders are usually processed within 24h.
Tracking information will be emailed once your order ships.

💳 Payments & Refunds

We accept iDEAL, Klarna, Credit Cards, and more.
If you're not satisfied, you may request a return within 14 days of delivery.

🔁 Returns & Exchanges

You can return your item within 14 days as long as it’s unused and in original packaging.
Contact us at info@proactiongear.com with your order number.

🔧 Warranty & Product Support

Most products include standard warranty. If you have issues, contact us and we’ll assist or offer a replacement when eligible.

📬 Contact Us

Email: info@proactiongear.com
Phone: +31 6 27590278
Location: Rotterdam, The Netherlands
Response time: within 1–2 business days